Painless Removals Ltd – How We Work
We like to keep things simple and transparent. Here's what you need to know when booking your move with us:
Deposits & Payment
- To secure your booking, we ask for a 30% deposit (non-refundable).
- The rest is due on or before your move day.
- We take payment by bank transfer (BACS).
Insurance & Cover
- All vans are covered with Goods in Transit insurance up to £15,000 per Luton van.
- If you have any single items worth more than £2,000, please let us know in writing before the move.
- If anything goes wrong, you must let us know within 7 days of the move.
- We can't cover:
- Items not declared in advance
- Items worth over £2,000 if not declared
- Goods you've packed yourself (we can't be sure how they were wrapped)
- Indirect losses (like delays in the housing chain)
Late Keys & Overtime
- Our standard quotes cover moves up to 5:00pm.
- If keys are late, or the move runs over for reasons outside your control, we normally charge £35 per 30 minutes.
- You can choose our Key Wait Waiver which removes all these charges for peace of mind.
Cancellations & Changes
Sometimes plans change — here's how it works if they do:
- More than 10 working days before your move – no charge
- 7–10 working days – 10% of your quote
- 4–7 working days – 50%
- 3 working days – 75%
- 1–2 working days – 90%
- Less than 24 hours – 100%
("Working days" means Monday to Friday, not weekends.)
On the Day
- Our vans come with mattress protectors, sofa covers, TV bags and picture bags.
- Furniture assembly/disassembly is only included if it's in your quote.
- Please make sure there's space for the van to park and unload — any fines or restrictions are your responsibility.
Storage
- We can provide storage in our Clifton warehouse, but access is by appointment only.
- If you need more regular access, we can arrange discounted rates at local self-storage facilities.
What We Don't Move
We don't carry hazardous items (chemicals, gas bottles, explosives, etc.) or valuables like jewellery, cash, or important documents — these should travel with you.
In Short
We'll do everything we can to make your move smooth, safe and — of course — painless.
By paying your deposit, you're confirming you've read and accepted these terms.
Terms & Conditions of Contract
- The legal bit -
These Terms & Conditions form the basis of the contract between Painless Removals Ltd ("the Company", "we", "us", "our") and the customer ("you", "your"). By confirming your booking and/or making payment, you agree to be bound by the following terms:
1. Deposits & Payments
1.1 A non-refundable deposit of 30% of the total quotation is payable at the time of booking.
1.2 The remaining balance must be paid in full on or before the commencement of the move.
1.3 Payment shall be made by BACS transfer only, unless otherwise agreed in writing.
1.4 Failure to make payment as set out above may result in cancellation of your booking without liability to the Company.
2. Postponement & Cancellation
2.1 If you postpone or cancel your booking, the following charges shall apply:
- More than 10 working days' notice – no charge
- 7–10 working days' notice – 10% of total removal charges
- 4–7 working days' notice – 50% of total removal charges
- 3 working days' notice – 75% of total removal charges
- 1–2 working days' notice – 90% of total removal charges
- Less than 24 hours' notice – 100% of total removal charges
2.2 Notice must be provided in writing to be effective.
3. Insurance & Liability
3.1 The Company provides Goods in Transit insurance up to £15,000 per Luton van.
3.2 Any single item valued at £2,000 or more must be declared in writing prior to the move.
3.3 Claims for loss or damage must be notified in writing within 7 days of the move.
3.4 The Company shall not be liable for:
- Loss or damage to items not declared in writing prior to the move;
- Loss or damage to items of a value exceeding £2,000 unless declared in writing;
- Indirect or consequential loss, including but not limited to delays in housing transactions;
- Loss or damage to goods packed by the customer.
4. Services
4.1 The Company's quotation shall specify the services included.
4.2 Furniture disassembly and reassembly shall only be undertaken where expressly included in the quotation.
4.3 All vehicles are equipped with protective equipment including mattress covers, sofa covers, TV bags, and picture bags.
5. Access & Parking
5.1 The customer is responsible for ensuring that adequate access and parking arrangements are available at both collection and delivery addresses.
5.2 The customer shall be liable for any parking fines, penalties, or additional charges incurred due to insufficient access or restrictions.
6. Late Key & Overtime Waiver
6.1 Standard quotations cover moves up to 17:00 hours.
6.2 In the event of delay due to late key release or other factors outside the customer's control, additional waiting/overtime charges shall apply at £35 per 30 minutes.
6.3 Customers may elect to purchase a Key Wait Waiver, which exempts them from such charges.
7. Storage
7.1 Storage services shall be provided under a separate storage agreement.
7.2 Access to the Company's storage facilities is by appointment only.
7.3 Where storage is arranged with a partner self-storage provider, their terms and conditions shall apply.
8. Exclusions
The Company shall not transport the following unless expressly agreed in writing:
- Hazardous materials, chemicals, explosives, or waste;
- Valuables such as jewellery, cash, or important documents;
- Items not declared in advance or excluded from the agreed quotation.
9. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the English courts.
By accepting the quotation and paying the deposit, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
