07565 772430 Privacy Policy
Last updated: 14 February 2026
1. Data Controller
The data controller for your personal data is:
Painless Removals Ltd
290-294 Southmead Rd, Bristol BS10 5EN
Email: [email protected]
Phone: 0117 287 0082
If you have questions about how we handle your data, contact us using the details above.
2. What We Collect
We may collect and process the following personal data:
- Identity data: your name
- Contact data: email address, phone number, postal address
- Move data: property details, move dates, inventory of belongings, access requirements
- Technical data: IP address, browser type and version, time zone, operating system
- Usage data: pages visited, time on site, referral source
- Communications: records of correspondence, form submissions, and phone call notes
- Employment data: CV, cover letter, and application details (if you apply for a role)
- Referral data: names and contact details submitted via our affiliate referral form, with consent
We do not collect any special category (sensitive) data unless you voluntarily provide it.
3. How We Collect It
We collect personal data through:
- Direct interactions: when you fill in forms on our website (contact, quote, job application, vehicle check, affiliate referral), call us, or email us
- Automated technologies: cookies, server logs, and analytics tools that collect technical and usage data as you browse our site
- Third parties: referral partners who submit your details with your consent via our affiliate form
4. Lawful Basis for Processing
Under UK GDPR (retained EU law) and the Data Protection Act 2018, we rely on the following lawful bases:
| Purpose | Lawful Basis |
|---|---|
| Responding to your enquiry or providing a quote | Contract / Pre-contract |
| Carrying out your removal, packing, or storage service | Contract |
| Processing job applications | Legitimate interest |
| Sending marketing emails (only with your opt-in) | Consent |
| Preventing fraud and spam (Turnstile, honeypot) | Legitimate interest |
| Website analytics and performance monitoring | Legitimate interest |
| Complying with legal obligations (insurance records, tax) | Legal obligation |
| Processing affiliate referrals | Consent (confirmed by referring agent) |
5. Third Parties We Share Data With
We share your data only where necessary and with appropriate safeguards:
- Cloudflare — website hosting, CDN, DDoS protection, and Turnstile CAPTCHA verification. Cloudflare processes technical data (IP address, browser fingerprint) to protect the site from malicious traffic. Cloudflare Privacy Policy.
- Resend — email delivery service used to send form submissions and transactional emails. Resend processes the name, email, and message content you submit via our forms. Resend Privacy Policy.
- Google Tag Manager / Google Analytics — website analytics. Collects anonymised usage data including pages visited, session duration, and referral source. We use IP anonymisation where available. Google Privacy Policy.
- Meta Pixel (Facebook) — conversion tracking for advertising. Collects usage data to measure the effectiveness of our ads on Facebook and Instagram. You can opt out via your Facebook ad preferences. Meta Privacy Policy.
We do not sell your personal data to any third party.
7. Data Retention
We retain your personal data only for as long as necessary:
- Enquiry and quote data: 2 years from last contact
- Customer records (completed moves): 6 years (in line with HMRC requirements)
- Job application data: 6 months from decision (or longer with your consent)
- Vehicle inspection records: 15 months (in line with DVSA guidance)
- Marketing consent records: until you withdraw consent
- Website analytics data: 14 months (Google Analytics default)
When data is no longer needed, it is securely deleted or anonymised.
8. Your Rights
Under UK GDPR, you have the following rights:
- Right of access — request a copy of your personal data (Data Subject Access Request / DSAR)
- Right to rectification — ask us to correct inaccurate data
- Right to erasure — ask us to delete your data (where there is no legal reason to keep it)
- Right to restrict processing — ask us to limit how we use your data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interest
- Right to withdraw consent — where processing is based on consent, withdraw at any time
To exercise any of these rights, contact us at [email protected] or write to us at the address above. We will respond within one calendar month.
There is no fee for most requests. We may charge a reasonable fee or refuse the request if it is clearly unfounded or excessive.
9. International Transfers
Some of our third-party service providers are based outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place:
- UK adequacy decisions: where the UK Government has determined that a country provides adequate data protection (e.g. the EU, EEA countries)
- Standard Contractual Clauses (SCCs): approved by the ICO, these contractual terms ensure your data receives equivalent protection when transferred to countries without an adequacy decision
If you would like details of the specific safeguards applied to any transfer, please contact us.
10. ICO Complaints
If you are unhappy with how we have handled your personal data, we encourage you to contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk
11. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We will not reduce your rights under this policy without your explicit consent.
This policy was last reviewed on 14 February 2026.