Privacy Policy

1. Introduction

This privacy policy ("Policy") describes how Painless Removals Ltd. ("Painless Removals Ltd.", "we", "us" or "our") collects, protects, and uses the personally identifiable information ("Personal Information") you ("User", "you" or "your") may provide on the painlessremovals.com website and any of its services (collectively, "Website" or "Services"). It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

2. Data Controller and Hosting Service Provider

Data Controller:
Name: Painless Removals Ltd.
Registered address: Henleaze House 13 Harbury Road, Henleaze, Bristol, Bristol, England, BS9 4PN
Company registration number: 13774359
Phone: 0117 28 700 82
Central e-mail address: hello@painlessremovals.com
Company registry kept by: Companies House

Hosting Service Provider:
Name: Hostgator (Newfold Digital)
Registered address: 5335 Gate Pkwy, Jacksonville, FL 32256, U.S.A. Company registration number: 603038297
e-mail: privacy@newfold.com

3. Collection of Personal Information

We receive and store any information you knowingly provide to us when you fill any online forms on the Website. When required, this information may include your email address, name, or other Personal Information.

4. Use and Protection of Collected Information

Any of the information we collect from you may be used to personalize your experience; improve our Website; improve customer service and respond to queries and emails of our customers; send newsletters; run and operate our Website and Services. Painless Removals Ltd. guarantees that your Personal Information will not be disclosed to any third parties unless required by law or with your explicit consent.

5. Cookies

The Website uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our Website and Services. You have the ability to accept or decline cookies.

6. Email Newsletters

If you choose to opt in to our email newsletters, you will receive periodic emails from us. You are required to provide explicit consent by ticking the box stating "I accept the privacy policy". We may use a third-party email marketing service to deliver these emails.

7. Third-Party Services

We use third-party analytics services (such as Google Analytics, Facebook Pixel, and Hotjar) to evaluate your use of the Website, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information relating to the Website and internet usage.

8. Managing Cookies

You can manage cookies through the settings of your web browser. You can choose to block cookies or alert you when cookies are being sent to your device. If you choose to disable cookies, some areas of our Website may not work properly. For detailed instructions on how to manage cookies on various browsers, please follow the relevant link below:

Google Chrome
Mozilla Firefox
Microsoft Edge
Safari
Opera

Please be aware that disabling cookies may affect the functionality of the Website and could mean that certain features do not work as intended.

9. Changes and amendments

We reserve the right to modify this Policy relating to the Website or Services at any time, effective upon posting of an updated version of this Policy on the Website. When we do, we will revise the updated date at the bottom of this page.

10. Acceptance of this Policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.

11. Contacting us

If you have any questions about this Policy, please contact us at hello@painlessremovals.com

This document was last updated on November 29, 2023.

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