For Solicitors & Conveyancers

A Removal Company That Understands What Completion Day Actually Involves

Your clients don't just need a van. They need a team that shows up when the keys arrive — not four hours later.

✓ Full day allocated — no prior job to finish

✓ Key Wait Waiver — no overtime charges if keys are late

✓ Real-time move-day updates for your office

✓ 47 years of chain move experience

The Phone Call No Solicitor Wants to Make

"I'm sorry — the removal company hasn't arrived yet."

In a property chain, one delay cascades. If your client's movers are late — or worse, don't show — the entire chain is affected. You're fielding calls from anxious clients, the other side's solicitors, and agents trying to salvage the day.

The uncomfortable truth is that most removal companies book two or three jobs on the same day. They estimate times, and when the first job runs long, your client's move starts late. On a standard Tuesday, this is inconvenient. On a chain completion, it can cost everyone in the chain thousands of pounds in delayed interest, emergency accommodation, and aborted transactions.

We've structured our business specifically around chain moves. Every chain booking gets a full working day. Our team arrives ready, with no prior commitment. When the keys are confirmed, they begin immediately. If the keys are delayed, they wait — and with our Key Wait Waiver, there are no overtime charges regardless of how late the keys arrive.

What Your Conveyancing Team Needs from a Removal Company

✓ Reliability above everything. You need to know that when you tell your client "the movers will be ready," that statement is true. We don't make promises we can't keep, and we don't overbook.

✓ Communication without chasing. On move day, your office can reach our team directly for a live update. No going through a call centre. No waiting for a callback. One phone call, one answer.

✓ Professional conduct in the client's home. Your client is already stressed about the legal process, the financial commitment, and the logistics. They don't need movers who track mud through the house or argue about overtime at 4:30pm. Our team is trained to be calm, methodical, and respectful.

✓ Transparent pricing that doesn't create disputes. We've seen it happen — a client receives a removal bill twice the quoted price because of vague "additional charges." They blame the removal company. Then they blame the solicitor who recommended them. Our quotes are clear: the price agreed is the price paid, with overtime provisions explained upfront and in writing.

✓ Insurance that actually covers things. £15,000 per van for goods in transit. Items over £2,000 must be declared before the move. Self-packed boxes aren't covered (and we explain this to clients clearly). Claims are handled within 7 days.

A Chain Completion That Nearly Derailed — And How We Kept It On Track

A 3-property chain scheduled for completion on a Friday. The solicitor had exchanged with a simultaneous completion clause. Funds from the top of the chain were confirmed at 11am. The bottom buyer's funds arrived at 2:45pm — nearly three hours late.

Our team was on-site from 9am. When the delay became clear, our Move Manager informed the solicitor's office directly: "Team is ready. Key Wait Waiver is active. No additional charges. We'll begin the moment keys are available."

Keys arrived at 3:10pm. The move was completed by 8pm. The chain closed. The solicitor's client later described the experience as "the only part of the process that wasn't stressful."

How Our Solicitor Partnership Works

Registration

A brief conversation about your practice, client profile, and what you need from a removal partner. We'll assign you a named account contact.

Referral

When your client needs a removal company, share our details or send them our instant quote calculator link. They'll receive a priority response and a dedicated Move Manager.

Coordination

For chain completions, our Move Manager can liaise with your office on timing. We provide real-time updates on move day so you know the status without chasing.

Feedback

We check in quarterly to ensure the partnership is working. If something needs adjusting, we adjust it.

Handling Probate Clearances and Sensitive Moves

We understand that not every instruction you handle is a straightforward purchase.

Probate & Estate Clearances

We provide a complete house clearance service. The property is cleared carefully, with items sorted, packed, and either delivered to beneficiaries, placed in storage, or responsibly disposed of.

Separation & Divorce Settlements

We handle the logistics discreetly. Two destinations, divided belongings, and a team that understands the situation requires sensitivity — not commentary.

Elderly Clients Downsizing

Our full packing service removes the physical burden entirely. We pack, transport, unpack, and place furniture exactly where it's wanted. Many of these referrals come from care homes we also partner with.

In all these situations, our team is briefed on the circumstances. They arrive knowing that patience and discretion matter more than speed.

Questions Solicitors Ask Us

Can your team coordinate with multiple parties in a chain? +

Yes. Our Move Manager handles communication with all relevant parties — your office, the agent, and the client. We understand that chain timing is sequential and that our role is to eliminate, not create, variables.

What happens if completion is postponed at the last minute? +

Our cancellation terms are clear: 10+ working days' notice is free. Under 10 days, a sliding scale applies. For chain-related delays where a new date is set within 14 days, we'll discuss reasonable options with your client.

Do you provide storage if there's a gap between completion dates? +

Yes. We offer secure storage at our Clifton warehouse, accessible by appointment. For referred clients, the first month's storage can be incorporated into the move quote for simplicity.

What insurance do you carry? +

£15,000 per Luton van for goods in transit. Items valued above £2,000 must be declared in writing before the move. Self-packed items aren't covered by our insurance — we make this clear to every client.

Are your quotes fixed? +

The quoted price is the price paid. The only variable is overtime: if the move runs past 5pm due to circumstances outside the client's control, a rate of £35 per 30 minutes per mover applies. The Key Wait Waiver removes this entirely for a one-off addition to the quote.

The Next Chain Completion You Oversee Could Be Seamless

We'll make sure the removal side is.

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