How quickly can you start working with our home?

For a single resident, often within a few days of the walkthrough. For larger pieces of work — a wing decant, a refurbishment, or a scheme-wide programme — we recommend a few weeks of lead time. The walkthrough itself is free and we can usually do it within the week.

Do your crews have DBS checks?

Yes. Anyone we send into a regulated environment has been vetted and briefed on the home, the resident and the day before they arrive.

How do you handle moves for residents who need a calmer pace?

With more time, more preparation, a smaller, quieter crew. We take our cue from the family or care team — written timelines in advance, a smaller working space, the people who know the resident driving the pace.

Can you take items into storage?

Yes. We run our own storage — not self-storage. The family does not have to find a unit and you get the room back faster.

For Care Homes & Supported Living

We know
When bingo is.

Bristol-Based · Free Walkthrough · Hand-Picked Crews

Before the removal, we walk the building so we know what to expect: where the lift is, when programmes run, when we’d disturb least. That’s what makes our moves genuinely painless for everyone.

Book a free walk-through Or call 0117 287 0082

1978 Established

2,000+ Moves led by Jay personally

4.9★ 122 Google reviews

DBS-Checked Crews

Vetted, uniformed, briefed before they arrive

Fully Insured

£15k per van · Move Assured accredited

One Phone, Always Answered

A single named contact, start to finish

Jay Newton, Director, Painless Removals — **Jay Newton** Director · Painless Removals

The free walkthrough

We learn the rhythm of the home.

On a free walkthrough we walk the building with your team. Yes, we look at lift access, corridor widths and floor surfaces — the basics. But we also learn the rhythm of the home: when meals are served, when the activity room is busy, when residents tend to nap, where the route from the lift to the room passes the lounge, and at what time of day that lounge is full.

That’s how a move stops being a disturbance. The point isn’t just to get furniture from A to B without a scratch — it’s to do it without unsettling the people who live in the building. That’s a different brief, and it’s the one we work to.

Three Levels of Service

The right level of care
for every care home move.

Every package includes a dedicated Move Manager, a fixed quote on survey, and full protection of the property at both ends.

Level One

Painless Removal

The resident’s belongings are packed by family or staff. We handle everything from the room onward, properly, carefully, on time.

Dedicated Move Manager & trusted in-house crew
Loading, transport & unloading by our own team
Furniture disassembly & reassembly included
Sofa covers, mattress protectors, picture & TV bags as standard
£15,000 Goods-in-Transit cover per van

Ideal for A move where the family or care team is comfortable packing personal items and just needs an experienced, uniformed crew on the day.

Most Requested

Painless Removals professional packing service for a care home move

Level Two

Painless Packing

We pack, we move, we unpack. The resident arrives to a familiar, ordered room, not a stack of boxes for someone else to deal with.

Everything in Painless Removal
Full professional packing: fragile, wardrobe, kitchen, personal items
Specialist handling for photos, frames, ornaments & keepsakes
Unpack & placement at the new address
Packed items covered under transit insurance

Ideal for Family at distance, busy care teams, or when the resident needs a gentler, slower transition without the stress of packing.

Painless Removals concierge service coordinating a care home move

Level Three

Painless Concierge

Our full white-glove service with a concierge built in. The family or care team only has to walk the resident through the door.

Everything in Painless Packing
Concierge: address changes, post redirection & supplier handover
Utilities, broadband and deliveries coordinated for the new address
Storage in our own warehouse for items that don’t fit yet
Single named contact across family, care team and any third parties

Ideal for Families coordinating from another part of the country, complex personal effects, or moves where the admin tail would otherwise fall on the home.

For the resident, not just the room

A calm, respectful, structured approach.

Moving is one of the most stressful things a person can go through — for an older resident, that stress is amplified. We’ve worked in care environments for years, so we’ve learned to take our cue from the people who know the resident best. Written timelines agreed in advance, a smaller, quieter crew, leaving the familiar room intact until the last possible moment, setting the new space up first so it already feels lived-in when the resident arrives.

What they say
about working with us.

"I'm disabled as I had a stroke last year so I decided to get movers for my move and they were absolutely great. They literally did everything, packed my whole flat and were lovely guys! I just sat on the sofa and did some work while they packed away my whole flat. Really great movers, lovely people, cannot recommend enough."

Jeremy Vize · Google review

"We went for the full packing and removal package when we moved. The whole process was painless from start to finish and the team was exceptionally friendly, efficient, and helpful from start to finish. Would strongly recommend their service to anyone."

Caspian Johnson · Trustpilot review

"Painless Removals have been brilliant, couldn't recommend them more. They helped us move in Bristol and then helped us organise a cross-country move. Both were done on a tight timeline and at a good price. The guys who moved us were very kind and efficient — Thanks again!"

Laura Carnegie-Brown · Google review

★★★★★

4.9 / 5

122 verified Google reviews

How we make it painless
for everyone.

Walk-Through

We visit the care home or facility, and we visit the resident at their current address too. Free, no pressure. We meet your team, learn the building and the day.

Plan Together

We walk through the timing, the route, and the layout at the other end with the resident or family. Briefed crew before they arrive.

The Move

Calm, quiet, careful. Floors and door frames protected. The resident is never rushed.

Finish Properly

We don’t leave until everything is where it should be. Admin tail handled where needed: post, utilities, address changes, storage collected, the room ready to hand back.

You’re letting people into someone’s home. That’s a bigger trust than carrying a sofa. That’s what we hire for — the lifting, we can teach.

Jay Newton — Director, Painless Removals

For the home, as well as the resident

We take the risk and stress off your desk.

Our Own Storage — Not Self-Storage

The family doesn’t need to find a unit, sign a contract or arrange a haul. We collect, transport and store — one team, one chain of custody. Your room comes back into circulation as soon as the resident has moved, not when the family is ready to decide.

A Phone That Always Gets Answered

One named contact, one number. If something needs adjusting in the moment, we adjust. You shouldn’t have to project-manage your removals firm — not while you have a building to run.

The Admin Tail, Handled

Post redirection, telephone disconnection, broadband, utilities, council tax, GP, bank, pension. We work the checklist with the family — or instead of them. For an older resident the list is overwhelming; for us it’s a checklist we’ve done hundreds of times.

Crews Chosen for Character

Calm, quiet voices in shared corridors. Politeness as the default, with residents and with your team. Not just lifters — the kind of people you’d be happy to introduce to a resident in their own room.

Book a free walk-through

Tell us about your home.
We’ll come and listen.

Free, friendly, no obligation. We come to you, meet your team, and learn the building. Then we plan around it — not the other way around. Mon–Fri 9am–5pm; weekends on request.

We know
When bingo is.

We learn the rhythm of the home.